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Google's ever-growing portfolio of web-based applications is becoming obvious interest for universities. Via the Google Enterprise Blog

success stories such as the Boise State University in which apparently more than 20,000 students plus staff were converted to common Google services. Google itself combines the description of its offer for education on a special page . is interesting for me initially, the question of the proliferation of these services, which do indeed have relatively young and are often characterized as a beta version, now at universities in Germany, but also achieved the world. After that I will still dare not assess the benefits of using this service entails, and what problems in the introduction cope with a university probably will be.

Who uses the Google Services

When asked 'Who uses the Google Services' is to ask an interesting, because the extent to which services are used, on the other, how large the respective educational institution. It obviously makes a difference if you move a university with 1,000 students or 65,000. Also many examples of universities can be found on the customer side of Google Apps. USA Here are just a small selection of very large projects is made. According to Google, there will be hundreds of educational institutions that use the Google Apps:

University # students / staff

scope of use

Arizona State University

65 000 students case study Wikipedia The announcement of the IT service provider deals with issues such as advertisements and data ownership, existing mail addresses have been retained Australia University

GMail, IM, calendar	case study	Lakehead University, Ontario 38,000 students and staff	GMail chat, and VoIP, calendar
	Northwestern University	GMail Chat, Calendar	students called for the introduction
University of Maine system, association of universities of the State of Maine	According	total of approximately 34,000 students. Have a central IT service provider	GMail, Calendar, Docs
	# students / staff		scope of use

University of Adelaide

16,000 students

GMail The mail service of the complete The State was allocated centrally concerned, apparently 1.3 million pupils / students It was thus one of the largest Outlook / Exchange installations replaced University # students / staff

ZDNet article mail from existing accounts will be transferred automatically	New South Wales, State	GMail	Bloomberg message
	Macquarie University	31,000 students, 37,000 alumni , associate later (in 2007)	GMail MIS message
		Germany	Here I am, unfortunately, did not become really find. While there are many areas of e-learning at German universities, the use of Google Docs discuss, but a university that the use of Google Apps has made to the strategy, I could not track down. So only a hit:
			scope of use

TU Chemnitz

calendar What benefits could be from using the Google Services expect : Google Apps Education Arizona State University in its development support towards a highly flexible university that can provide extraordinary technology experiences for its students. The integration of webmail, instant messaging and calendar functions with Google is simply unrivaled. Cool mentioned, are today probably the best and most innovative of its kind. Here are just a minimal, highly subjective list: and spam is almost no problem. And the students are already there , at least a significant proportion. Then there is the virtually unlimited memory and comes with 7 gigabytes of today. provide mail services offered by universities in most cases a Fraction, so students receive at the University of Bielefeld

URZ Info Page		What makes the Google offer really so attractive to universities? Here a user commitment from a Google page
- Kari Barlow, assistant vice president, University Technology Office, Arizona State University			GMail: Has the way you work revolutionized mail. It could appear difficult today to imagine how conversations without thread, super-fast search, built-in chat, documents, live preview and the like ever and efficiency. In a test of Stiftung Warentest GMail fared the best service

500 megabytes

large mailboxes. sure

With its openness, flexibility and collaboration features one of the leading products in this segment:

calendar. The calendar can be used in GMail, iGoogle and integrate other calendar applications.

Docs:

Even if they continue to offer in comparison to the traditional office suites less functionality, so they have only just in the area of collaboration shown new ways for a university such as the field of electronic teaching and learning support to assess much higher.

Because all services fully Web-based developments are to be rolled out very quickly and are available to all users immediately available.

integration possibilities

Google seems to be competing with Microsoft to sit on openness (see Heise

). This is confirmed by case studies such as that of Arizona State University

, were realized in which, for example, an application through the university's own CAS service. Money on this Google page is talk that the services are free. But perhaps it is certain expenses if you like the Grand Valley State University the mail accounts free of advertising will hold. This article in the PC world

but also the question of which is that free for educational use is. The personal savings

The use of Google applications could the massive relief operation to bring the IT infrastructure. This has two reasons:

Cloud Computing

: A number of as yet to be operated by the university services will be outsourced and can be served by far fewer staff. Examples of such cut correspond Services: Mail Server, e-learning services, server operations, backup

The Web as a new desktop: All Google applications are completely web-based and can be customized with a large number of browsers use on any operating system. users of these services, which need no other applications can log on and work on any PC. For IT support, this means the option highly standardized, low-maintenance PC to make installations.

Both aspects have the potential to relieve the existing IT staff in higher education strongly. What problems could be expected

dispensing control

The use of Google services to enter the cloud computing means. So far right on the university-operated services such as mail servers are listed out in the technical structure, on which the university has no direct access more. This leads to the following questions: How can access the university on

their data is backed up, for example, to change providers in principle, be kept open?

part question: can / should be the university completely rely on the data security by the provider, or is a separate backup necessary?

part question: What are the data at all

1. the university? Staff and especially students will use the platforms for individual purposes (private documents, emails, etc.). These are then no data of the college more
2. As such outsourcing of data processing and data compatible with data protection legislation?

What are appropriate

Service Level Agreements (SLAs)

, how is compliance monitored and how violations will be sanctioned?

reluctance of users to Google Google

comes despite his 'Do not be evil' motto -rise with reservations particularly for data protection officials, where the hunger for information of the company is suspect. In the heterogeneous environment of a university is definitely to be expected that among the staff and students, a proportion present is that shares this concern.

Finally
• Have I forgotten anything? Are there other universities in Germany that I have overlooked? Am grateful to you for help and information!
  Update
  The specific question of the reliability of Google services, I briefly considered in a later blog entry:
  • reliability of Google Apps
  Update 2
Here are two interesting blog entries that the integration with Google Apps Learning Management Systems (LMS) like Moodle and Blackboard describe:
• http://googleenterprise.blogspot.com/2009/02/lms-and-google-apps-first-comes-love.html

http://googleenterprise.blogspot.com/2009/07/building-blocks-connecting-google-apps.html

goes in another post there is a range of schools their mail service from Google's Postini service to be safer:

http://googleenterprise.blogspot.com/2009/07/todays-day-signups-open-for-free-google.html show

These contributions, on how different ways Google offers to educational institutions located.